FAQs

Children First is Scotland’s national children’s charity. We stand up for every child because all children should have a safe childhood. 

Your gift will help us to protect children from harm, keep them safe, and support them to recover from trauma and abuse through our national support line and in their homes, schools and communities. 

We help children, their families and the people who care for them by offering, emotional, practical and financial support. 

For some examples of how your generous gift could help us to support children and families across Scotland please see here.

For all donation queries, please contact our Fundraising team by email at fundraising@childrenfirst.org.uk. You can also call our direct Fundraising line on 0345 10 80 111 anytime between 9am-5pm, Monday to Friday. In addition, you can write to us at:

Children First - Fundraising

83 Whitehouse Loan
Edinburgh
EH9 1AT

We aim to respond to any queries as fast as we can. However, if we are unable to respond to your call, please don’t hesitate to leave us a message with your name and contact details to ensure that we can get back to you as soon as possible.

Yes! To donate by cheque, please make your cheque payable to ‘Children First’. You can post your cheque to our main Edinburgh office.

Children First - Fundraising
83 Whitehouse Loan
Edinburgh
EH9 1AT

Yes! To donate by phone, please call our direct Fundraising line on 0345 10 80 111 anytime between 9am-5pm, Monday to Friday. You will be put through to a member of our friendly Supporter Care team who will help to facilitate your donation payment.

Yes! You can post to or drop-off cash donations at our main office:

Children First - Fundraising
83 Whitehouse Loan
Edinburgh
EH9 1AT

Whilst we really appreciate all types of gifts, we cannot guarantee the safety of cash donations sent through the mail. For this reason, we encourage you to consider making your donation by an alternative method whenever possible.

Yes! To request or verify our bank details, please contact our Fundraising Team by email at fundraising@childrenfirst.org.uk or call our fundraising line on 0345 10 80 111 anytime between 9am-5pm, Monday to Friday.

Of course, you can! To donate online please visit Donate to Children First.  

Gift Aid is a government scheme that allows charities to boost their income through tax reclaim. By opting-in to Gift Aid, your personal donations will be worth 25% more to Children First at no extra cost to you.

To ensure that your donation is eligible for Gift Aid, you must be a current UK taxpayer and have paid enough Income Tax and/or Capital Gains Tax in each tax year to cover any Gift Aid that is claimed by Children First from your donations that year.

Make your Gift Aid declaration here!

For more information, please see About Gift Aid | Children First

Regular donors are a vital part of the Children First community, helping to ensure that we can continue to be there for all young people in Scotland. One way to become a regular donor is by setting up a monthly direct debit. Set up your direct debit here!

Payroll Giving is another easy and convenient way to make a regular donation to Children First. This is a tax-free donation taken from your salary at a frequency that suits you. Become a payroll giver or find out more information here!

At Children First we understand that peoples’ circumstances can change and are truly grateful for every gift we receive. To cancel or to amend your regular gift amount/frequency, please contact our Fundraising Team by email at fundraising@childrenfirst.org.uk or by calling 0345 10 80 111 anytime between 9am-5pm, Monday to Friday.

Alternatively, please complete our direct debit amendment form. 

To cancel or amend your standing order to Children First, please change this directly with your bank.

Yes, we do!

Gifts in Kind: Gifts in Kind can include donations of services, activities, or brand-new items to support the children and families we work alongside. We really appreciate all donation offers, however, unfortunately due to the nature of our work, we may not be able to accept everything that you wish to donate to us. For more information, please get in touch with our Fundraising team or see our Amazon Wishlists.

Donate by shopping: You can help us to protect children and families across Scotland shopping or selling items online - at no extra cost to you! For more information, please see Other ways to give.

Pre-loved items: Unfortunately, we are currently unable to accept pre-loved items. However, we encourage you to consider donating these items to a local charity shop

Start your fundraising journey with us by setting up a JustGiving page! JustGiving is a quick and easy way to raise money and share your fundraising journey with your supporters, with all donations going directly to Children First.

Find out more or start fundraising here!

There are lots of different ways to support Children First – whether it’s a Charity of the Year partnership, a team challenge such as the Kiltwalk, through gifts in kind or a one-off donation, you’ll be making a huge difference for children in Scotland.

To find out more, visit Corporate partnerships or contact our Corporate Fundraising team on 0345 108 0111 or by email at corporate@childrenfirst.org.uk.

The Children First fundraising team welcomes and encourages feedback from supporters and donors.

When we have not met the standards expected by individuals or organisations, the charity will seek to address these concerns promptly and to the satisfaction of the party who has raised them. Please visit Our supporter promise for more details.

Sign up to our mailing list here (at the bottom of our ‘Home’ page) to receive our monthly e-newsletter to keep up to date with our latest news and ways we are working to support children and families across Scotland.  

You can update your communication preferences here. Alternatively, you can contact our Fundraising Team by email at fundraising@childrenfirst.org.uk or by calling 0345 10 80 111 anytime between 9am-5pm, Monday to Friday to let us know how we can keep in touch.

We promise to respect your privacy and keep your details safe.

For more information, please see our Privacy Policy.

Yes, we would love to welcome you to the Children First team! At Children First we are committed to offering a rewarding and fulfilling volunteering experience by providing quality training and opportunities for development.

See our volunteer vacancies here!